Warehosue Workers (5 Positions)—Worcester, MA

Description: Manually or mechanically load and unload materials from trucks, pallets or other transport vehicles (for example: railcars). Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations and company guidelines. Receive, store, move and pack outgoing materials, equipment, and other items from warehouse. Be able to manage the paperwork associated with this job description: pick tickets, delivery notes, transportation planners, etc. Perform additional duties as determined by the Operations Manager/Shift Supervisor. Essential Job Functions: • Perform all functions necessary to unload, warehouse, pick and load material to and/or from trucks, pallets, or other transport vehicles in an efficient, accurate, safe and productive manner. • Clean and maintain supplies, tools, equipment and warehouse areas in order to ensure compliance with safety regulations • Complete daily Powered Industrial Truck inspection form • May perform other assigned warehouse duties such as: o Facility maintenance o Warehouse inventory maintenance, stock rotation and relocation. • Assist with customer pick-ups • Be willing to work overtime as needed • Follow all company policies and procedures. • Comply with all company safety policies, procedures, rules, and guidelines. • Comply with all elements of the Core Values and use the Quality System, including ISO procedures, corrective and preventative actions, the customer complaint policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction. • Maintain a positive work environment by behaving and communicating in a professional, courteous, respectful, ethical manner with customers, clients, co-workers, and supervisors. • Use good judgment and common sense. Experience and Education Required/Desired: Required (R) or Desired/Preferred (D) (R) Read, Speak and Write English (R) High school diploma or GED (R) Must be at least 18 years of age (D) 1 – 2 years previous warehouse experience (D) Microsoft Office Required Skills and Qualifications: Ability to be a certified powered industrial truck operator Working Conditions: Warehouse and/or open outside storage yard environment involving lifting above the shoulder, walking, bending, standing, and carrying of product; heavy lifting required; exposure to all types of weather conditions (including seasonal temperature changes). The work schedule is determined by the needs of the business unit and may vary by location.

Apply Online

Download and Fax Application

CDL Class A Drivers (7 Positions)—Worcester, MA

Description: Drive tractor trailer or designated vehicle and transport materials to specified destinations. Adhere to all Federal Motor Carrier Safety Administration rules and regulations regarding the operation of the delivery equipment. This includes but is not limited to hours of service, securing of load, pre and post trip paperwork, etc. Perform additional duties as determined by the business unit manager. Essential Job Functions: • Operate Class A delivery vehicle and associated equipment in an efficient and expense conscious manner. • Load and unload trucks/trailers as required • Complete pre and post trip vehicle inspections, insure that required preventive maintenance is completed on vehicles being operated and follow safety procedures • Insure that all materials are properly secured for transit. • Maintain a driver’s log book as required • Be willing to work overtime as needed • Follow all company policies and procedures. • Comply with all company safety policies, procedures, rules, and guidelines. • Comply with all elements of the Core Values and use the Quality System, including ISO procedures, corrective and preventative actions, the customer complaint policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction. • Maintain a positive work environment by behaving and communicating in a professional, courteous, respectful, ethical manner with customers, clients, co-workers, and supervisors. • Use good judgment and common sense. Experience and Education Required: Required (R) or Desired/Preferred (D) (R) Read, Speak and Write English (R) High school diploma or GED (R) Must be at least 21 years of age (R) 2 year’s previous driving experience in a Class A vehicle (R) Dover Cross Dock candidates must be Doubles Certified Required Skills and Qualifications: Valid Class A CDL Drivers License Maintain a valid Medical Examiner’s Certificate (physical card) in accordance with the Federal Motor Carrier Safety Regulations (FMCSR) Working Conditions: Drive truck and deliver product within the guidelines of the Federal Motor Carrier Safety Administration regulations, frequent use of feet on foot controls, frequently climbing in and out of truck and trailer, frequent bending, lifting, and unloading in all types of weather conditions (including seasonal temperature changes). The work schedule is determined by the needs of the business unit and may vary by location.

Apply Online

Download and Fax Application

Purchasing Representative—York, PA

Description: As the WOLF Purchasing Representative the employee will; assist in controlling inventory through purchasing of product, accurate goods movements & receiving, administer the morning paperwork to resolve all exceptions & increase customer satisfaction, act upon delivery due notes to ensure accurate dating, document supply-line issues, collect data for, maintain, & post KPI’s monthly, be vigilant for corrective & preventive action opportunities to improve existing processes, and assist the WOLF Director of Procurement in other tasks as requested. Essential Job Functions: (Responsibilities and major tasks performed) • Assist in controlling inventory quality through appropriate purchasing and receiving of purchase orders and good movements. • Administrate morning paperwork resolving all exceptions daily. • Assist in supply line reporting via the collection and collating of purchasing and inventory data. • Act upon delivery due notes. • Contact customers regarding status, recovery and timely reconciliation of the exceptions. • Document and maintain supply line issues. • Maintain and monitor NSIS (Non-stock In Stock). • Perform various inventory movements including; reconfirms, loses, finds, discontinued write-offs and others. • Maintain OSS reports and documentation. • Interface daily with customers and various personnel including customer service, warehouse persons, logistics administrators, TWO corporate personnel, drivers, sales consultants, managers and vendors. • Perform various updates relating to safety stock and sales history. • Perform necessary item maintenance. • Assist in cycle counts and inventory process as required. • Perform daily tape back-up. • Interface daily with customers and various personnel including customer service, warehouse persons, logistics administrators, TWO corporate personnel, drivers, sales consultants, managers and vendors. • Initiate corrective and preventative actions, as opportunities present themselves. • Report and finalize Key Performance Indicators (KPI) monthly and update the KPI Board prior to the 4th business day each month. • Be willing to do other duties as required. • Follow all company policies and procedures. • Comply with all company safety policies, procedures, rules and guidelines. • Comply with all elements of the WOLF Core Values and use the Quality System, including; corrective and preventative actions, the customer complaint policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction. • Maintain a positive work environment by behaving and communication in a professional, courteous, respectful, ethical manner with customers, clients, co-workers, and supervisors. • Use good judgment and common sense. Experience and Education Required: (Required (R) or Desired/Preferred (D) (R) Read and Write English; (R) High school diploma or GED; (D) Experience with Microsoft Office (Excel, Word, Access)

Apply Online

Download and Fax Application

Product Specialist—Atlanta , GA

Description: Promote products on behalf of the company at all levels of the channel (architect, dealer, builder, contractor, homeowner) Expert on product features and benefits as well as installation techniques. Responsible for set up and breakdown of all trade shows and contractor shows. Coordinate product blitzes in territory. Essential Job Functions: (Responsibilities and major tasks performed and percentage of time on each) • Make field calls on contractors, architects, and builders on the behalf of our dealer base. (50%) • Dealer sales calls when appropriate • Coordinate and participate in sales blitzes for all Wolf products. (20%) o Assist in Sales blitz in other markets when appropriate • Promote products on behalf of the company and work closely with Sales Consultants. • Attend trade and contractor shows and be involved in dealer training. (15%) o Be willing to work weekends if needed • Plan or assist with custom display work (15%) • Work with manufacture representatives when appropriate • Track contractor calls for master database • Responsible for timely feedback and follow through for new contractor opportunities • Conduct demonstrations with contractor groups • Set up, break down and work trade and contractor shows • Participate in NADRA and other local building associations • Maintains high attention to detail to ensure all account objectives and needs are met • Follow all company policies and procedures. • Comply with all elements of the Core Values and use the Quality System, including ISO procedures, corrective and preventative actions, the customer complaint policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction. • Maintain a positive work environment by behaving and communicating in a professional, courteous, respectful, ethical manner with customers, clients, co-workers, and supervisors. • Use good judgment and common sense. Experience and Education Required: (Required (R) or Desired/Preferred (D) (R) Read and Write English; (D) High school diploma or GED; (D) College Degree (D) 1 – 2 years previous experience

Apply Online

Download and Fax Application

Customer Service - Semi Custom—York, PA

Description: Fast pace customer focused call center. The ideal candidates for this position possess customer service skills that provide a provision of service to customers before, during and after a purchase. Candidate must be skilled in the design discipline and familiar with all aspects of kitchen design including knowledge of cabinetry and marble, granite and laminate countertops. Candidates must enhance the company’s value proposition and affect the total customer experience by acquiring superior product knowledge and providing services that meet or exceed the customer expectations. Essential Job Functions: (Responsibilities and major tasks performed) • Support Customers in their design and ordering efforts of custom/semi-custom cabinetry and countertops. • Increase customer satisfaction and sales through the promotion of upgrades and providing assistance with design questions and blue print takeoffs. • Hosting Customers and Homeowners to assist in design and selection process. • Occasional travel with Sales Consultants to support design initiatives and building customer relationships. • Answer telephone inquires from Customers in a knowledgeable, professional, efficient, and friendly manner. • Complete data entry of Customer orders as demonstrated and trained through the departments Structured on the Job Training and defined in department Quick Tips. • Exemplary multi-tasking abilities. • Managing difficult or emotional customer situations. • Respond timely and with a sense of urgency to Customer needs such as: product information, design questions or requests for service, investigating and resolving customer issues or complaints. • Complete all assignments on time, maintaining up to date product information, keeping an accurate call pad of all request and inquires. • Maintain a professional, positive and well organized working environment at all times. • Meet data entry and department productivity median measurements. • Act and communicate in a professional, courteous, respectful, ethical manner with Customers, Clients, Co-workers, and Supervisors. • Using good judgment and common sense. • Comply with all elements of the Quality Policy and use the Quality System, including ISO Procedures, Corrective and Preventative actions, the Customer Complaint Policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction. • Assist with the auditing and development of the departments Quick Tips and ISO Procedures as well as identifying additional product, process or SAP training opportunities. • Attend and participate in monthly employee department meetings and Wolf Academy or outside training classes, as offered. • Follow all Company policies and procedures, comply with all company safety policies, procedures, rules and guidelines and be willing to do other duties as required. Experience and Education Required: (Required (R) or Desired/Preferred (D) (R) High school diploma or GED, 1-2 years experience in Customer Service an/or training, or equivalent combination of education and experience (R) Formal training or work experience with Kitchen Design (R) Basic Math skills (R) Read, Speak and Write English (D) 20/20 Design (D) Blue print takeoffs Required Skills and Qualifications: • Ability to multi-task and to prioritize all incoming workflow in a fast pace environment. • Excellent data entry, Keyboard navigation, Problem solving, Communication and listening skills, 20/20 design and blue print takeoffs • Knowledge of Microsoft Outlook, Microsoft Word and Microsoft Excel programs Working Conditions: • Call center environment, business casual dress code. Minimal movement outside of workstation area, majority of time spent on data entry of orders received via electronic fax and incoming phone inquires (use of head-set recommended).

Apply Online

Download and Fax Application